Refund policy
Return & Refund Policy
All Sales Are Final
Due to the nature of our products, all sales are final.
We do not accept returns, exchanges, or refunds for reasons such as change of mind, incorrect size selection, or personal preference.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
Once reviewed and approved, we will offer a replacement or refund, depending on the situation.
Incorrect or Missing Items
If you received the wrong item or an item is missing from your order, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Items in Transit
Orders that are in transit or marked as delivered by the carrier are not eligible for refunds.
Delays caused by shipping carriers, customs, or other factors outside our control do not qualify for refunds.
Address Issues
Customers are responsible for providing a correct and complete shipping address at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Chargebacks & Disputes
We encourage customers to contact us directly before filing a chargeback or dispute.
Orders with confirmed tracking showing shipment or delivery are considered fulfilled.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team and we’ll be happy to assist.
📧 Reach us at: help@shoprevada.com